October 2023
At KM Surgical, we are committed to providing exceptional healthcare services and maintaining transparent and convenient billing processes. To ensure the smooth operation of our payment procedures, we have established the following payment policy:
All cosmetic surgery and laser consultations: with Dr Ken Macdonald are to be paid at the time of booking. This consultation fee is non refundable if you cancel within 24 hours of your consultation or if you do not attend your consultation.
Cosmetic Surgery: You cannot book in your surgery without a deposit. Please note that once you have paid your deposit and you decide to cancel your surgery, the deposit is nonrefundable, unless you are cancelling for medical reasons. If a garment has been ordered for you the deposit will be less the garment cost. If you cancel your surgery within 72 hours of your surgery appointment, we will refund you only 50% of your total surgery costs. If you cancel because of illness, we require a medical certificate from a doctor.
Non attendance of consultation/ treatment without 24 hours notification $75 fee will be charged, this must be paid before you can rebook.
All new patients who do not attend their appointments and have not notified us will not be rebooked.
1. Payment Options:
We offer multiple payment options, including Laybuy, Afterpay, Qcard, and bank deposit, to accommodate our patients' diverse needs and preferences.
Please note we do not accept cash over $2000. There is a 1.2% surcharge for PayWave services.
2. Statements:
We will issue detailed statements at the end of the month, these will be emailed to you. Please check your junk/spam folder if you have not received a statement.
3. Payment Due Date:
All cosmetic treatments are payable at the time of your treatment. Payment for dermatology services is due within 30 days from the date of the invoice. If you have insurance please forward your claim promptly to your provider. Please note that we handle your Southern Cross claim on your behalf if it is part of our scheduled services with them.
4. Late Payment Fee:
In the event of late payments, a 2% late fee will be applied to the outstanding balance if the payment is overdue by two months or more.
5. Bad debt 90 days and over:
If an account remains unpaid for 90 days or more, it will be considered a bad debt, and the outstanding amount will be forwarded to Baycorp debt collection agency for further action. Please note that once this has been referred to Baycorp there will be additional fees issued by them.
6. Financial Hardship:
We understand that unforeseen circumstances may lead to financial hardship. If you are experiencing difficulties paying your account, please contact Belinda, our Office Manager at
finance@derm.co.nz. We are committed to working with you to find a suitable resolution.
7. Dispute Resolution:
If you have concerns or disputes regarding your bill, please reach out to Belinda our Office Manager at
finance@derm.co.nz
8. Communication:
It is important to keep your contact information updated with us. Please inform us of any changes to your contact details to ensure you receive timely billing statements and communications.