At
KM Surgical, we are committed to providing high-quality care while ensuring efficient scheduling for all our patients. To maintain fairness and accommodate as many patients as possible, we have implemented the following
cancellation policy:
Cancellation & No-Show Policy
- Appointments must be cancelled at least 24 hours prior to the scheduled appointment time to avoid any charges.
- Dermatology consultation cancellations within 24 hours will incur a $150 cancellation fee.
- Cosmetic surgery consultation cancellations within 24 hours will incur a $225 cancellation fee.
- Cosmetic surgery cancellations within 72 hours of your surgery appointment, we will refund you only 50% of your total surgery costs minus your deposit.
- Skin Surgical appointment cancellations within 24 hours will incur a $250 cancellation fee.
- Nurse & Dermal Therapist appointments cancellations within 24 hours of the appointment will incur a $75 cancellation fee
- Repeat cancellations will require a 50% deposit of the total treatment cost before booking any future appointments. This deposit is in addition to any previous cancellation fees incurred.
- Repeat no-shows will result in the patient being unable to rebook future appointments at KM Surgical.
All cancellation fees must be paid at the time of rebooking.
Consideration for Unforeseen Circumstances
We understand that
sickness and unexpected events can occur. While our cancellation policy remains in place, we aim to be
understanding of individual circumstances.
If you are unable to attend your appointment, we kindly ask that you
notify us as soon as possible on 03 3799467 or 03 3771010. This allows us to accommodate other patients who may be waiting for an appointment slot and helps you avoid additional charges.
We
appreciate your cooperation and support in ensuring a fair and efficient scheduling system for all our patients. We look forward to seeing you in the clinic soon.
KM Surgical Team